Delivery and Info


RedMeg Ltd is a small independently run business based in the beautiful Cotswold town of Burford, proudly producing genuine leather goods. 

We aim to get your order to you as speedily as possible and will contact you should we anticipate any sort of extended delay. We have set lead times on each product due to the time it takes to carefully craft each product to order. These lead times are to give you a guide as to when to expect your order. Please read the induvidual product information to see how long the item will take to be crafted and shipped. 

 

FIRST CLASS / RECORDED DELIVERY AS STANDARD

All orders are sent via first class post (airmail for non UK orders) and orders over £30 will require a signature upon delivery. Should you not receive your order you must inform us within 60 days, all claims after that time will not be entered into.

 

PERSONALISED GIFT CARDS

We offer a personalised Gift card service free of charge for any amount. Please email megan@red-meg.co.uk to arrange a gift card. 


DEADLINES

As many purchases are for very special occasions which are time critical do let us know if you have a strict deadline. Equally if you need something in a real hurry let us know so we can do our best to ensure your item is with you in good time.


YOUR ADDRESS

To help us get your order to you as quickly as possible please double check your postal address to ensure that it includes house number or name, street, town and postcode.
If it is being sent to a works address please ensure the company name is included.


SIGNED FOR SERVICE

This is a Royal Mail 1st class service that requires a signature on delivery. It is not a guarenteed next day or express service.


INTERNATIONAL SHIPPING

Standard shipping is by airmail.
Target delivery times are as follows:
Within Europe approx 3-5 working days from day of despatch
Rest of the World approx 7-10 working days from day of despatch
Caveat Emptor. Please note that whilst we will ship to many locations around the world we have no control over Customs/Border control and postal delivery within any given country.
As such we accept no responsibility for late/non arrival of any order to be delivered outside of the UK.


BESPOKE AND CUSTOMISED ORDERS.

We offer a fully exclusive bespoke service as well as customisable designs online. Whether it's a tweak on a current design or an entirely unique request we are have it covered. More details can be found in our 'Create your own' and Bespoke sections on the homepage. 


SHIPPING CHARGES

There are no additional shipping charges for ordering a RedMeg bag for all customers in the UK. Let us know if you require an express delivery and we can quote you a price.


COURIER SERVICE

A Courier service can be arranged on an individual basis by request.