CHRISTMAS RETURNS - For any items purchased as gifts during the month of December will be included in our extended Christmas returns policy. The cut off for Christmas returns this year is January 8th 2018. Please read below for our guidelines on all returns.
We know that sometimes its just not quite right, so whether it’s not the right colour, the wrong size, unsuitable or you have simply changed your mind, all you need to do is return your order to us within 14 days for a full refund (or exchange if you’d prefer). Please return it to us in its unused and original perfect condition with as much of the original packaging as possible. In all circumstances returns should be sent to us at:
RedMeg Ltd, 128 High Street, Burford, Oxfordshire, OX18 4QU
Please note the following exceptions where returns/refunds are not possible: Special or bespoke orders or Items damaged in the returning mail. It is recommended that you send your returns back to us using recorded delivery so you have proof of delivery, with an explanatory note enclosed. In all cases you will have to meet the delivery costs of returning the products. Please allow 5 working days for returns to be processed once they reach us. This of course does not affect any of your statutory rights as a shopper